Isn’t it amazing how little honest communication comes out of companies supposedly dedicated to communication? (My husband has been on the phone texts and emails trying to get Internet and answers about when the service person would be here. ALL DAY FOR TWO DAYS! And the job won’t be done until Tuesday!)
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I get you, it’s beyond incompetent… You should be paid for every day you have no service, surely they are breaking their contact! 💜💜💜
We just wanted to know when the service guy is coming. Easy. But two days on the phone and they still stayed with tried and true, turn it off, reboot. Not what we asked. And though their text says he’ll be here today, the phone person says Tuesday. All service reps were great at speaking English. It was their hearing and pat answers that were the problem. Ugh! And, you’re right, we shouldn’t have to pay for non-service days.
I think you need to complain ….find out their CEOs name and email and write a letter of complaint .. that usually gets a reaction. 💜
It’ll take a lot of us complaining together, I’m afraid. Wish I had the energy. I’m just grateful we never got rid of DVDs and Blu-rays.
🥲
the owner of a local walgrens agrees the pitch and the depth of the bull crap.